Help whenever you need it, day or night

Our support team is available 24 hours a day, 7 days a week, for anything from login and billing to a question you want our medical team to review.

Support team online now

Chat with our team from the website or the app. Typical reply in minutes.

Write to us any time and we will reply as soon as possible.

Quick answers to the most common questions about accounts, plans and the app.

Send us a message

Tell us what you need and we will get back to you by email.

How do I reset my password?

Select Log in, then Forgot password. We will email you a secure link to set a new password.

How do I download the QBank for offline use?

Open the OnCallBank app, go to Downloads and choose the full bank or specific sections. Downloads require a supported iOS or Android device.

Can I use my account on more than one device?

Yes. Log in on your phone, tablet and computer. Your progress, notes and flashcards sync automatically.

How do I report a problem with a question?

Select the flag icon on any question and choose Report an issue. Our medical team reviews every report.

How do I add more sections to my plan?

Go to Account, then Plan, and select Add sections. You only pay for the sections you add.

How can I contact support?

Use live chat in the app or website, email our team, or send the form on this page. Support is available 24 hours a day, 7 days a week.